Travel Advisor (Edinburgh)
We are hiring!

Alpine Exploratory is looking for an enthusiastic, self-motivated person to join its friendly team as a Travel Advisor in its office in Edinburgh. This is an exciting and varied role helping our customers set off on their hiking holidays, booking their travel, and helping with logistical issues during their trip.

Role: Travel Advisor
Start date: February 2026 (or January or March; exact dates TBC with successful candidate)
Location: Alpine Exploratory's office in central Edinburgh
Salary: £26,000 to £29,000 per annum depending on experience
Duration: Permanent contract (temporary contract until Oct 2026)
Hours: Monday to Friday 9am-5pm (full-time office based). During our high season (May to mid-September) we work shifts (either 8am to 4pm, 10am to 6pm, or 12 noon to 8pm), with about one weekend per month of paid on-call work.

Our tasks
- Customer Service: Advising customers and enquirers on the options for their holiday, processing their booking, making their info packs
- Attention to detail: Booking accommodation, managing reservations, making payments over email and phone
- Relationship building: Keeping up our friendly relations with our hotels, mountain huts and freelance mountain guides
- Problem solving and logistics: On-call work to support our clients with trip logistics as well as responding to incidents as they arise while they are on their holiday
- Creativity: Showing initiative and thinking in depth about projects to improve our operations, as part of our ongoing discussion
- Research: Looking into new destinations to broaden our range of walking holidays... and going on those routes!

On-call duties
During our Summer season from May to September, we offer support from 8am to 8pm to all customers contacting us via phone or email. This is to help customers with any logistical issues they may encounter during their hiking holiday. During this Summer season, we each work about one weekend per month to cover these phone calls and emails. We offer days in lieu and extra pay for this overtime. From May to mid-September, the busiest time of the year, we work in shift patterns during the week to ensure that the phone and emails are covered. Our weekday shifts are from 8am to 4pm, from 10am to 6pm, or from 12pm to 8pm.

Skills, some essential and some desired (tell us what you've got)
- Organisational skills with a keen eye for detail.
- Customer service: warm, confident manner on email and phone.
- Strong writing skills for website content and printed travel materials.
- Initiative: quick, creative work, often done independently.
- Experience using Microsoft Office or Google Sheets.
- Interest in travel, the outdoors or hiking.
- Knowledge of German, Italian or French.
- A university degree.

Benefits
- Warm, supportive, often hilarious, office environment.
- Flexible and generous holiday leave, knowing that we all like to travel.
- Option to take unpaid leave subject to agreement.
- Work trips to our destinations each year.
- Contributory pension scheme.

How to apply
+ Please email Mr Simon Stevens at [email protected] by the end of Friday 4 January 2026 with your CV and a covering letter explaining your walking/travelling experience.
+ We will email back to confirm that we have received your application, and then we will email again after 5 January either to say no thanks (but thank you) or to invite you for interview. We hope to hold interviews during early January in our Edinburgh office.
+ We hope that the successful candidate will start in January, February or March 2026, depending on the candidate.

Thank you.