Expedition (Account) Manager – True Adventure

• Location: Hybrid – mix of office (Tongham, Surrey), home, and on-the-road
• Contract: Full-time, Permanent
• Salary: £28,000–£32,000 base + uncapped commission (OTE £42,000)
• Company car provided
• Laptop, phone, pension plan included

 

Who We Are

At True Adventure, we believe in pushing boundaries—not just in travel, but in the growth of every student we work with. We craft meaningful, life-changing expeditions around the world, and we’re growing fast. We’re looking for an energetic, people-focused Account Manager to help nurture our existing school partnerships, deliver inspiring presentations, and drive future growth.

About the Role

This is a hybrid role combining relationship management, presenting, and a touch of sales. You’ll spend time in our HQ in Tongham, out on the road visiting schools across the UK (yes, even exotic destinations like Yorkshire and Kent) and working from home. You’ll manage approximately 20 school accounts per expedition cycle, ensuring repeat business, excellent service, and unforgettable experiences for both students and teachers.

Key Responsibilities

• Manage relationships with 15–20 school accounts per year, acting as the primary point of contact for teachers, heads of year, and senior leadership teams. You’ll guide them through the entire expedition lifecycle—from initial launch to departure—ensuring trust, continuity, and exceptional service at every stage.
• Take ownership of our growing European portfolio, building and maintaining strong partnerships with schools in countries such as Ireland, Luxembourg, Germany, Spain, and others. You’ll adapt communication styles for international audiences and help expand our reputation across the continent through exceptional relationship management.
• Deliver inspiring, face-to-face presentations to students, parents, and staff during assemblies, launch evenings, and training sessions. You’ll bring expeditions to life through confident public speaking and tailored messaging that motivates, educates, and drives engagement. These sessions often take place before or after school hours, requiring a flexible approach.
• Provide outstanding account support throughout the 12–24-month expedition journey. This includes being proactive with check-ins, answering queries, offering reassurance, and identifying any potential issues before they escalate. You’ll make sure every school feels heard, supported, and valued.
• Collaborate closely with internal teams, including Product, Operations, Admin, and Finance to ensure each expedition is delivered to the highest possible standard. You’ll act as the voice of your schools within the business, making sure itineraries, logistics, and communications reflect their needs and expectations.
• Maintain detailed records within our CRM system, ensuring that school profiles, meeting notes, follow-ups, and relationship histories are always current and accurate. You’ll also use our portal to track expedition progress and ensure clear handover points with other teams.
• Drive repeat business and upsell opportunities by developing strong, trusted relationships with key school stakeholders. You’ll promote future expeditions, identify potential growth within your existing schools, and support the sales team in bringing new schools on board where time allows.
• Support the Operations team during expedition delivery periods, helping ensure smooth communication between schools and in-country teams, resolving issues where needed, and assisting with any hands-on coordination that might arise during peak travel times.
• Travel internationally to support expeditions or carry out a destination recce when required. This may involve assisting expedition teams on the ground, reviewing trip elements for quality assurance, or helping to build stronger local supplier relationships.

What We’re Looking For

• A confident communicator and natural relationship builder
• Strong presentation and public speaking skills (especially to teens, parents, and school staff)
• Self-motivated and organised, able to juggle school visits, admin, and CRM updates
• Passion for travel and youth development
• Flexible with working hours (some early mornings, evenings, and occasional weekends required)
• Full UK driving licence
• Previous experience in account management, education, sales, or student travel is a bonus

What You’ll Get

• £28,000 - £32,000 base salary - Realistic OTE of £38-£42k with uncapped commission
• Company car
• Laptop, mobile phone & pension plan
• Opportunities for overseas travel, including supporting expeditions
• A dynamic, supportive, and mission-driven team
• Regular training and career development opportunities

Make an Impact. Travel with Purpose.

 

Please send your CV and a cover letter to [email protected] - the closing date for applications is Friday 3rd October.