What we are looking for: We are looking for a proactive, enthusiastic and customer-focused Customer Experience Executive to join the team at Charity Challenge. This is a varied role combining customer service, inbound sales support and customer relationship management. As a key point of contact for prospective and existing customers and our charity partners, you will play an important role in delivering an exceptional customer experience, managing incoming sales enquiries and supporting customers throughout their challenge journey with us.

You will respond to enquiries, understand customer needs, provide information about our challenge events and help prospective participants find the right adventure. You will also support existing participants and charity partners with their questions and requests, ensuring they feel informed, valued and supported at every stage. The ideal candidate will be an excellent communicator with a positive, personable approach, strong organisational skills and a genuine passion for customer service, travel and the work we do.

Full Job Description - Please read full job description here

To apply - If you are enthusiastic about delivering excellent customer experiences, enjoy building relationships and would love to contribute to a business that makes a positive difference, we would love to hear from you.  Please send your CV and a covering letter to [email protected], explaining what you would bring to Charity Challenge and why you feel you would be a good fit for the role.