School Account Manager (SAM)

at World Challenge (view profile)
Location Home Based & Scotland Regional coverage, United Kingdom
Date Posted 4th December 2017
Category In the field & office
Job Type Full-time

Description

Summary

The World Challenge group works in partnership with schools to prepare young people for life.

The programme is based on the belief that key life skills, such as leadership, resilience and empathy, are developed through real life experience and we enable young people to develop these skills through powerful student-led expeditions overseas.

Within the World Challenge brand your role will be to create powerful relationships with our schools to secure the repeated launch of successful expeditions. The role will work to ensure the best possible support for our link teachers, the effective delivery of our programme to students and the continuation of a meaningful relationship with every client school’s senior leadership.

We believe support is best delivered to our schools by achieving consistency with one main face to face point of contact. The School Account Manager will fulfil this role, tailoring their approach and support to the bespoke needs of every teacher and client in their portfolio. By delivering some key touchpoints in the pre-departure programme, the School Account Manager will also ensure expectations are set and met for the students.

What you will be doing

As a SAM you will be responsible for…
Client Management

• Proactively manage the business portfolio (prospect pool and clients) in the given territory to ensure annual revenue targets are met, ensuring that every sale reaches its full potential by carefully managing each school
• Deliver an agreed target number of new schools, where applicable.
• Foster great relationships with all School Leaders in order to ensure they feel fully supported throughout the programme and remain loyal to the organisation
• Establish regular and meaningful contact with Key Decision Makers (KDMs) such as Heads, Governors and Senior Leadership Teams. This may involve formal presentations, meetings, letter and email writing as well as phone conversations
• Proactively analyse individual school needs and respond to their particular requirements.
• May need to liaise with local authorities to support official sign off expeditions
• Propose solutions to problems concerning the completion of any new or repeat business
• Work with the customer support and operational teams when required to assist in any major issues that may prevent a repeat sale solving problems such as customer requests conflicting with availability, duration, itinerary etc.
• High level persuasion and negotiation are skills needed to ensure all possible sales are closed effectively.
• Exercise a high degree of innovation and adapt products where possible and profitable to meet customer needs.

Launch process
School Account Managers need to be able to confidently deliver presentations to a range of audiences, inspiring confidence in parents and convincing them of the inherent value of their children participating in the expedition programme. School Account Managers must be able to field difficult questions with excellent communication skills to advance the sales process and deliver the highest levels of Challenger recruitment.

• Run school leader recruitment/information sessions to ensure there is a healthy pipeline of appropriate teachers ready to take on the programme
• Design and support the promotion of the launch of the expedition within the school
• Deliver student presentations to all applicable year groups
• Deliver information evening to all interested students and parents
• To be wholly responsible for the enrolment/registration of the optimum number of challengers for each school and product

The Programme
School Account Mangers need to be able to excite and engage students throughout the programme, taking responsibility for delivering some key meetings and supporting activity that drives the highest retention of Challengers possible.

• Facilitate the initial launch meeting to students to engage, excite and set every student up for success from the outset of the programme
• Facilitate the itinerary planning session, where applicable
• Facilitate the introduction of the team, teacher and parents to the Expedition Leader before departure, where required
• Conduct an expedition review visit after the expedition to collate feedback and lay the foundation for a repeat booking
• Under the guidance of Line Management, perform tasks that ensure World Challenge compliance with the Travelopia Customer H&S Policy

What we are looking for
• Sales and presentation experience is desirable.
• Travel experience outside of Europe is highly desirable.
• School Account Managers must demonstrate genuine commitment to delivering excellent and personal service to the schools in their portfolios, building relationships that generate loyalty to the organisation and identify/anticipate when the business relationship is weakening or may be under threat.
• Travel up to 30,000 miles per year will take up a large part of each week. Therefore, flexible working outside of normal office hours will include some anti-social hours during core selling season in order to fulfil requirement to deliver student and parent presentations at schools, and to attend some weekend conferences e.g. The Summit in March.
• Be confident to present to a range of stakeholders – teachers, senior leadership teams, parents, students
• A good level user of Microsoft Office applications (esp. Word, PowerPoint) and happy with mobile technology & willing to embrace social media channels (esp. twitter, FB, Insta)
• Required to take part in the Operational Duty rota – TOIL (time off in lieu) will be offered.
• The role meets the requirements in respect of exceptions under the Rehabilitation of Offenders Act 1974. All candidates will be asked to undergo an enhanced disclosure through the Criminal Records Bureau before the appointment is confirmed.

Working with us
Join us and in return you'll be rewarded with:
• Competitive salary
• Various employee discounts and offers
• Childcare vouchers & cycle to work scheme
• Contributory Pension scheme
• Career progression opportunities
Please note that for all benefits, details were accurate as at the date of publication. Any changes will be notified to you upon your start with the Company.

How to apply

Please sending a covering letter and your CV to [email protected]

We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.