Operations Assistant

at Lost Earth Adventures (view profile)
Location York, United Kingdom
Date Posted 5th February 2019
Category In the field & office
Job Type Full-time


Who We Are

Lost Earth Adventures is a small, but rapidly growing, York based outdoor activity provider in the UK and overseas tour operator specialising in adventurous treks and multi-activity holidays to Nepal. We deliver a whole range of outdoor adventure activities and curriculum-linked programmes across the UK and Nepal.

Our itineraries are unique and strive to get off the beaten path while also showcasing the highlights of a destination. As a small, personal company we pride ourselves on our professionalism, leadership and attention to detail. People travel with Lost Earth Adventures because of our in depth and personal knowledge of the countries we visit. As one of our latest guests stated, “I am reborn! Simply the best holiday I have ever been on.”


The Role

Lost Earth Adventures are seeking an Operations Assistant to help with the logistics, staffing and delivery of activities in the Yorkshire Dales and 3 equipment stores across the Peak District and east and west Yorkshire Dales. You will also assist with the day to day running of tour operations and sales.

This is permanent role and offers a real opportunity for the right candidate to take the next step in their career and contribute to the wider strategic direction of Lost Earth Adventures. Experience of working in the outdoors as part of a team is essential, with responsibility for the recruitment and management of activity staff and delivery partners. You will need to write and develop outdoor programmes for a range of clients with varying needs such as children, families, adolescents, Scout & community groups, charities, corporates, hen & stag do’s. We take around 7,000 people a year on adventures. You will work mainly in our head office in York but with regular travel to activity sites. You will be mediating and liaising with a lot of different suppliers and staff and we need to get the best out of everybody and run a lean and profitable operation. 

  • Staffing – Recruitment, staff training, induction and managing freelance staff. Ensuring there is always adequate cover for all aspects of the business.
  • Administrative duties and course planning
  • Developing itineraries for large complex events and expeditions in the UK and abroad, including pricing and managing end to end
  • Outdoor instruction
  • Ensuring quality control of all our products
  • Selling and pricing tours
  • Risk assessments
  • Dealing with technical advisors and suppliers
  • Ensuring we are compliant with AALA regulations
  • Writing itineraries and logistic planning


About You

You need to be hard working, love a challenge and help drive the business forwards. You need to have the courage to make decisions yourself and be responsible for helping to steer the business. You need to be good with numbers, a high workload and be calm under pressure. We want you to grow our team and have excellent delegating skills. You need to be clean cut, extremely organised, well presented and enjoy giving customers a flawless service. You need to be open minded, flexible and easy going but be firm and fair with a strong and likeable personality with excellent leadership skills. You must have a can do attitude and have a positive outlook on life and be highly resourceful, practical and diligent. Experience of working within budgets is an advantage, as is the ability to develop new income generating opportunities.

The role is based at our head office in York which are open 9am - 6pm Monday to Friday. A flexible approach to when you work will be needed and we’ll offer the same in return. You would also help provide out-of-office weekend cover and emergency contact as part of a rota. We offer a competitive salary, dependent on your level of experience, 20 days holiday per annum with the potential for salary increase based on performance.

This Job could also be 10 months of the year pro rata if wanted.


  • ML
  • SPA
  • Must have own reliable vehicle and driver’s licence
  • Minimum 2 years’ experience in a similar organisation.


  • MIA
  • Cave Leader


  • Mountain Equipment, DMM, Petzl and Wild Country equipment available at trade cost
  • Cotswold 15% discount
  • Opportunities for further professional development
  • Salary increase based on performance

How to Apply

Contact: Graham: [email protected] with a covering letter and a CV. If you’d like a chat about this role first then please call 01904 500094


We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.