Aviation Executive

at Exodus Travels / TrekAmerica / Headwater Holidays (view profile)
Location Balham, United Kingdom
Date Posted 24th May 2018
Category In the office
Job Type Full-time


Operating across the globe including Europe, Australia, North America and Canada, we’re passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world’s largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, ski holidays and more.
A multi-faceted role involving a range of key functions within the Exodus Aviation Team
A broad role covering the full range of tasks within the Aviation team. The job requires a strong and well-rounded individual with excellent aviation experience and a keen commercial awareness to work well with other team members and all other departments and their managers.
What you will be doing
As an Aviation Executive you will be responsible for…
Embracing the concept, held by the team, of ownership of all aviation issues within the company
Support to other departments on all aviation queries by management of the shared aviation inbox, providing timely responses and advice in an easy to comprehend manner
Quality checks on bookings at point of ticketing and prompt, clear communication with Sales team where necessary
Loading and maintenance of group flight itinerary data in selling system (Softrip)
Allocation and group booking management including airline liaison, loading and checking of inventory and name releasing
Handling all schedule changes, which may require clear, concise communication with Product team and Customer Operations team. Requirement to act promptly and creatively to provide alternative solutions where necessary.
Standardised fare savings procedures to maximise revenue for Exodus
General airline correspondence and maintenance of good relationships with airlines
·Taking an active role is assisting with flight disruptions that affect client bookings: acting quickly and decisively to source alternative arrangements where necessary and communicating changes to Customer Operations team, following up for responses if time-critical
·Under the guidance of Line Management, perform tasks that ensure Exodus’s compliance with the Travelopia Customer H&S Policy
What we are looking for
·A sharp eye for detail is essential – you take pride in a high level of accuracy and are prepared to check all actions taken thoroughly
·Ability to build strong positive relationships with colleagues in other teams.
·Minimum 2 years’ experience in a similar aviation role.
·Detailed knowledge of scheduled airlines and their systems for working with tour operators.
·Detailed knowledge of Amadeus cryptic mode for availability, booking/selling, fare quoting and storing, amendments and cancellations.
·Detailed understanding of airline contracts and fares including IT rates and published rates
·Experience of handling group bookings and/or allocations an advantage
·Evidence of very good written and oral communication
·Commercially aware, with sound decision making skills and awareness of profitability and costs control
·Highly organised with good time management abilities
·Have the ability to multi-task and problem solve
·An interest in travel as well as a commitment to Responsible Tourism is a distinct advantage.
Working with us
Join us and in return you'll be rewarded with:
Competitive salary
Various employee discounts and offers
Childcare vouchers & cycle to work scheme
Contributory Pension scheme
Career progression opportunities
Please note that for all benefits, details were accurate as at the date of publication. Any changes will be notified to you upon your start with the Company.

How to apply:
Please click on the link below, the application process consists of answering a few questions and uploading your CV:

OR email letter & CV to [email protected]

We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.