Adventure Travel Consultant (Remote)

at Swoop Travel (view profile)
Location Anywhere - Ideally the Americas, United States
Date Posted 4th June 2018
Category Sales & Marketing
Job Type Full-time


Our team is growing, and we’re recruiting for an Adventure Travel Consultant, specialising in planning and expertly selling trips to Patagonia.  This role will be based remotely (ideally in the Americas) with a focus on supporting customers getting in touch with us outside standard UK office hours, alongside our team member based on the East Coast of the USA.

Swoop Travel is a 25 person (and growing) travel company, specialising in trips to the ends of the earth; extraordinary destinations that provide our customers with wonderful experiences and lifelong memories.

Patagonia is a unique place, and we’re looking for someone who can use an expertise led sales approach to take our customers on a journey through the glaciers, cobalt lagoons and jagged landscapes … before they’ve even so much as boarded a plane.

Our website is recognised as one of the best guidebooks to the region, and we receive dozens of enquiries every week.  You’ll be responsible for proactively following up on emails from English speaking customers from all over the world, and quickly converting these emails into consultative, expertise and service led calls, where you will employ amazing listening skills and the intuition to understand what it is your customer is looking for, before even they do.

You’ll also be screening new enquiries that arise outside of UK office hours, establishing which team member will be best equipped to support and advice each individual customer.

Enthusiasm, first class customer service skills and previous success in a similar role within the travel industry will be key to your success in this role.  Oh and of course, a love for Patagonia and the rest of Latin America. But let’s be frank - in order to be successful in this role, a reasonable amount of time spent in Patagonia is essential.  If you haven’t been to the destination, this won’t be the role for you. Although the role is based remotely, you’ll spend the first month at the Bristol, UK HQ, learning the ropes and working with the wider team.

You will have personal and team sales targets to achieve, and the expectations are high.  But most important for us is that you are providing our customers with an amazing experience every step of the way, ensuring that from initial enquiry, all the way through to unpacking from their trip, our customers receive a bespoke, personalised and consultative service.

We’re a growing company, and growth means opportunity.  By the end of year one, we’ll be looking to you to contribute online content, and support with optimising and evolving sales processes in line with wider company plans.  You’ll also take ownership for maintaining and developing some of the relationships we have with our specialist network of travel partners based in Patagonia.

This is a remote working role, and we really don’t mind if you work from home or in a serviced office space - provided you aren’t phased by a reasonable amount of autonomy.  Ideally you’ll be based in a Pacific time zone (GMT -8), but for the right candidate we would consider applicants as far east as GMT -3 (for example Santiago or Buenos Aires).

We’re a pretty active bunch.  We work hard but we have fun! We love to travel and be in the great outdoors, so someone who shares our passion for fresh air and new adventures would feel right at home.

To apply please email – [email protected] with a one page covering letter to tell us why you’d be perfect for the role, and a copy of your CV.

Respectfully, no recruitment agencies please.

We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.