Adventure Travel Consultant

at Swoop Travel (view profile)
Location Bristol, United Kingdom
Date Posted 23rd April 2018
Category In the office
Job Type Full-time

Description

Our Bristol team is growing, and we’re recruiting for an Adventure Travel Consultant, specialising in planning and expertly selling trips to Patagonia.

Swoop Travel is a 22 person (and growing) travel company, specialising in trips to the ends of the earth; extraordinary destinations that provide our customers with wonderful experiences and lifelong memories.

Patagonia is a unique place, and we’re looking for someone who can use an expertise led sales approach to take our customers on a journey through the glaciers, cobalt lagoons and jagged landscapes … before they’ve even so much as boarded a plane.

Our website is recognised as one of the best guidebooks to the region, and we receive dozens of enquiries every week.  You’ll be responsible for proactively following up on emails from English speaking customers from all over the world, and quickly converting these emails into consultative, expertise and service led calls, where you will employ amazing listening skills and the intuition to understand what it is your customer is looking for, before even they do.

Enthusiasm, first class customer service skills and previous success in a similar role within the travel industry will be key to your success in this role.  Oh and of course, a love for Patagonia and the rest of Latin America. We’d be super impressed if you’ve spent time in Patagonia, but if knowledge and a passion for all that’s possible in the Andes is all you have, don’t worry.  Within your first twelve months in the role, we’ll have you on a 2-3 week trip to hike among the glaciers, inspect the hotels and meet the guides whilst you experience the incredible landscapes and breathtaking national parks first hand.

You will have personal and team sales targets to achieve, and the expectations are high.  But most important for us is that you are providing our customers with an amazing experience every step of the way, ensuring that from initial enquiry, all the way through to unpacking from their trip, our customers receive a bespoke, personalised and consultative service.

We’re a growing company, and growth means opportunity.  By the end of year one, we’ll be looking to you to contribute online content, and support with optimising and evolving sales processes in line with wider company plans.  You’ll also take ownership for maintaining and developing some of the relationships we have with our specialist network of travel partners based in Patagonia.

In return we offer a competitive starting salary of £25 - £30k OTE (base salary, Patagonia team bonus and monthly company bonus) 25 days holiday, opportunities to travel (alongside free travel insurance), oh and the best views in Bristol.  Seriously – we don’t call our offices ‘The Condors’ Nest’ for nothing.

We’re a pretty active bunch.  We work hard but we have fun! We love to travel and be in the great outdoors, so someone who shares our passion for fresh air and new adventures would feel right at home.

To apply please email – [email protected] with a one page covering letter to tell us why you’d be perfect for the role, and a copy of your CV.

Applications will close on Wednesday 16th May at 12pm.  First stage interviews will take place w/c 21st May.

Respectfully, no recruitment agencies please.

We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.