Travel Sales Consultant – Adventure Travel

at Exodus Travels / TrekAmerica / Headwater Holidays (view profile)
Location Surbiton, United Kingdom
Date Posted 28th November 2019
Job Type Full-time


We currently have two sales positions and are seeking well travelled, enthusiastic adventure & active travel explorers, who are star communicators and who want to share their passion and knowledge.

We are looking for adventurers, over-achievers, those who want to use their passion to inspire our customers to join us on our journey to discover the world. This could be the perfect role for a graduate with travel experience.

The UK Adventure division constitutes the Exodus Travels, Trek America, Grand American Adventures & Headwater brands, and offers a diverse range of experiences to a wide range of discerning customers in multiple markets including North America and Australasia.

What you will be doing

  • Responding to sales enquiries on the phone. Occasionally you may be required to service a Live Chat, email or booking form enquiry
  • Selling all product displayed on the Exodus website
  • Working to KPI’s and achieving sales targets
  • Processing bookings from enquiry level through to taking a deposit
  • Booking flights on GDS system
  • Offering great customer service at all times
  • Following up leads that didn’t progress to option or booking stage
  • Upselling pre and post accommodation, flight upgrades and extensions
  • Taking client details and recording them on CRM/Reservations system
  • Sending option summaries/booking confirmations to clients
  • Entering all trip details on reservation system
  • Outbound calling to returning clients to take feedback and sell them another holiday

What we are looking for

  • Strong sales background with experience and success in a previous sales position
  • Strong geographical knowledge and a passion for adventure travel
  • Used to working to and achieving sales targets
  • Excellent communicator
  • Has high standards of customer service and attention to detail
  • Thrives in a sales environment
  • Has a strong positive character and is used to dealing with pressure
  • Ambitious and keen to progress and develop their own career
  • Likes to get their sleeves rolled up and be involved
  • Knowledge of Amadeus / Galileo GDS system useful
  • Ability to present effectively using PowerPoint (beneficial)
  • Team player who enjoys working as part of a friendly & happy team.
  • Able to show imitative and good at problem solving.
  • Needs to be flexible, willing to work weekends and late shifts.

Join us and in return you'll be rewarded with:

  • Competitive salary
  • Various employee discounts and offers
  • Cycle to work scheme
  • Contributory Pension scheme
  • Career progression opportunities



We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.