Senior Flights Specialist

at Swoop Travel (view profile)
Location Bristol, United Kingdom
Date Posted 3rd June 2019
Category In the office
Job Type Full-time


Our Bristol team is growing - as is the number of customers we send to the ends of the earth each year - and we’re looking for a Senior Flights Specialist to help shape our growing Flights Team and to take it to the next level.

What you’ll be doing

With increasing numbers of Swoop customers requesting assistance with their flight planning and a growing appreciation of its strategic importance, we’re looking for a commercially astute Flights ‘guru’ who’s capable of juggling a broad remit: from architecting our flights strategy and developing key partnerships at the higher level, to being a supportive line manager of a growing team, while also rolling up the sleeves and being involved with helping customers on a daily basis.

Your remit is to take our current flight function from ‘good to great’. From a small (1 person), modest-scale to a highly successful business unit in its own right at Swoop, delivering outstanding service to both customers and internal stakeholders alike.

Who you’ll be

Firstly, you need to be something of a self-confessed ‘flight nerd’ - someone who revels in knowing obscure city flight codes and which are the best seats to book. Don’t be shy, it's your awesome attention to detail and love of the aviation industry we’re looking for!

For a role at this level we’re also obviously looking for somebody who’s been-there-and- done-that when it comes to booking flights:

  • Deep knowledge of all things flights-related

  • Ninja-status of at least one GDS system & the ability to train up others

  • Know-how on how to trouble-shoot when necessity calls

But being good at identifying tail decals and splitting PNR’s doesn’t do this role justice by half. We’re also looking for somebody with the ambition, commercial smarts and business development skills to really grasp the opportunity and grow this side of the business to reach its full potential. This position holds so much opportunity for the right person.

You may currently be working for an airline in-house, in Business Travel, or be a Senior Flight Specialist or Branch manager who’s looking for the next challenge and career step.

In return, we can offer

In return, we offer a competitive starting salary (base salary and monthly company bonus), 25 days annual holiday, plus your birthday. To top it all off, our office has some of the best views of Bristol. Seriously, we don’t call it ‘The Condors’ Nest’ for nothing.

How to apply

If you think this sounds like the perfect role for you, send a copy of your CV and a one page covering letter to [email protected]

We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.