Product & Responsible Tourism Intern

at Exodus Travels / TrekAmerica / Headwater Holidays (view profile)
Location Surbiton, United Kingdom
Date Posted 8th May 2019
Category In the office
Job Type Contract/short-term
Internship

Description

The role sits within Product & Commercial team at Exodus. The team is based across multiple offices and consists of around 20 staff members with responsibilities ranging by destination and function. The department is responsible for the management, contracting and scheduling of the full product portfolio, and its commercial performance. We specialise in six core activities – walking, cycling, family holidays, cultural, winter activities and wildlife, and work across all seven continents, operating in around 90 countries and with a large number of local service providers and DMCs (Destination Management Companies).

You will report to one of the Senior team and work closely with the full team to deliver our core objectives of making the trips more sustainable and responsible, whilst growing overall volumes.

 

What you’ll do?

Your primary focus will be to help improve the sustainability of our operations whilst championing responsible tourism throughout the organisation and our supplier network. The role will also focus on the cycle of bringing product to market; helping create accurate and engaging content, maintaining systems, researching opportunities, analysing feedback and communicating with colleagues in the UK and overseas.

You’ll take responsibility for:

Responsible Tourism

  • Manage the administration of The Inspiration Project including sending correct documentation, ensuring invoices tally and requesting content from suppliers
  • Product audit related to RT elements on trip. Working to encourage good practice
  • Assist on implementation of plastic reduction policies on trip
  • Attend and input in all internal RT working group meetings
  • Champion new initiatives within the business to promote responsible operations
  • Provide content ideas to enable embedding of RT into on and offline client communication, including website navigation
  • To identify RT-based communication based on current trip inclusions and set-up

 

Product Management

  • Work with Product team to ensure RT adds value to current and new products, engaging clients and benefiting the communities and environments we visit
  • Assist with setting standards for improving RT specific product content, and coordinate the production and delivery of all RT literature (including MAD statements for RT.com)
  • Delivery of product to market – including administration of any change procedures
  • Monitoring and analysis of competitors for trip costing recommendations (commercial understanding)
  • Dealing with any product changes and updating systems and sales channels as appropriate
  • To support with the updating of relevant content relating to non-changing product
  • Updating and loading of DAM systems (Digital Asset Management) e.g. imagery
  • Assist with trip management admin as per above outlined tasks

Operational Quality

  • Monitor feedback and create system to record client quotes and identify good news stories
  • Work with RT Manager to find solutions to any negative issues related to sustainability

Key competencies

Essential skills / knowledge

  • Exceptional written English
  • Have a passion for responsible/sustainable tourism
  • A flexible team-orientated approach willing to support colleagues across all teams with key projects as directed and required.

Desirable Skills/qualifications

  • Good organisational & planning skills
  • A positive, proactive, can-do individual who brings energy to the team and very strong collaborator

Working with us

Join us and in return you'll be rewarded with:

  • Competitive salary
  • Various employee discounts and offers
  • Childcare vouchers & cycle to work scheme
  • Contributory Pension scheme
  • Career progression opportunities

 

Please note that for all benefits, details were accurate as at the date of publication. Any changes will be notified to you upon your start with the Company.

How to apply

Please send your CV and covering letter to [email protected] quoting reference ‘Exodus RT/Product Intern’.

We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.