Polar Specialist

at Swoop Travel (view profile)
Location Bristol, United Kingdom
Date Posted 5th November 2020
Category Sales & Marketing
Job Type Full-time


About Swoop

On the surface we’re a tour operator specialising in adventurous trips to Antarctica, Patagonia and The Arctic. Dig deeper and you’ll find a diverse team of 25 people who are deeply knowledgeable and passionate about their destinations, working with individual autonomy and shared purpose.

Next season Swoop will help nearly 3,000 people to journey to the ends of the earth for what is often a life-changing experience. We have ambitious goals to be the indisputable number one in the english-speaking market for Polar and Patagonian tourism.

We also recognise our duty to help our customers use these extraordinary moments to reflect on the role they can play in protecting the planet. We strive to be game-changers in the travel industry and to provide our team with work that is challenging, rewarding and in which they can take enormous pride. 

Role & Responsibilities 

We’re looking for an experienced polar travel consultant with both deep destination knowledge and awesome sales smarts to help guide customers through the labyrinth of options and match them with exactly the right trip for them. You would be joining one of the most successful polar agents globally.

As part of a small team your primary role will be to help drive our Polar sales - both in Antarctica and The Arctic to achieve the company’s strategic plans. We’re looking for someone with adaptability, commercial nous and perseverance who can thrive in the current market conditions.

Alongside your daily sales responsibilities, you’ll also be called upon to help out with wider duties, including reviewing new product ideas, the fostering of close working relations with our key partners and broader company-wide projects from time-to-time.

Skills/ Experience required

  • A real passion and enthusiasm for the Polar Regions

  • First hand experience of Antarctica &/or The Arctic (fairly extensive)

  • Ambitious, self motivated and relishes a challenge

  • Strong can-do attitude and drive to overachieve

  • Has the soft skills and enthusiasm to bring your knowledge to life for others

  • Impeccable client facing skills, particularly by phone to an international clientele

  • Prior experience in a customer-facing role would be beneficial

  • Well-developed analytical skills

  • Excellent organisational skills and adept at prioritising

  • Keenness to be part of a young, dynamic team

  • A team player with a ‘work hard/ play hard’ mentality

  • A strong commitment to customer service excellence

  • High level of accuracy and strong attention to detail

  • A good listener with well-developed writing skills

  • Technically competent - good general computing as well as typing skills

  • Degree educated

Employment details

  • While the company office is in Bristol this is a home working position

  • Regular Bristol visits will be an important part of staying in touch and getting to know colleagues (TBC)

  • Office hours are 9am to 6pm, Monday to Friday only, however from 1st November Swoop is moving to a more flexible working arrangement

  • You will be required to help provide out-of-office weekend cover for one weekend a month, which simply means being available to cover any new enquiries twice a day

  • Twenty-five days of paid holiday will be awarded each year, in addition to your birthday and bank holidays. If you get to go an overseas educational trip (typically once a year) your holiday allocation is adjusted to 20 days

  • Company benefits include annual travel insurance, group pension scheme, bike-to-work scheme, mobile phone, flexible working policy, opportunity to work-and-travel and an annual Swoop Summer adventure

  • Salary will be competitive and dependent on experience

  • You will report to Kate Clover, Swoop’s Sales Manager

How to Apply

If you feel you’ve got the prerequisites to succeed in this role, please do get in touch by sending your CV to [email protected] with a covering letter explaining in no more than 300 words what it is about the Polar Regions/ Arctic/ Antarctica (your choice) you find so captivating.

We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.