Business Administrator

at Adventure Peaks (view profile)
Published 23rd April 2024
Location AMBLESIDE, United Kingdom
Category In the office  
Job Type Full-time  Part-time  

Description

Business Administrator

Background

  • Adventure Peaks adventurepeaks.com based in Ambleside, the heart of the Lake District, is a well-established quality provider of Worldwide Mountaineering Expeditions, Treks and Courses. We are looking for a strong Administrator to join our committed and hard-working workforce. We also operate Ambleside Climbing wall and local activities through www.amblesideadventure.co.uk and a specialist Retail Shop www.theexpeditionshop.co.uk

Customer Services

  • Answer telephone, email, and social media queries from potential or existing clients in a prompt and personalised manner.
  • Ensure high level of communication with Flights, Operations, and Accounts departments relating to any travel amendments, requests, or monetary transactions.
  • Work productively in support of all areas of the business.
  • Deal with all participants and members of the public in a positive, helpful, and professional manner.
  • Ensure Evaluation processes are dealt with in a timely manner.

Bookings

  • Provide administration support to participants throughout the life cycle of their activity, processing bookings, cancellations, changes of activity, incomplete, pending, or late bookings.
  • Supporting new clients to equip them with information or support as needed.
  • Chase up missing information from participants and update on the database (including dietary requirements, room share preference, medical requirements, passport information and insurance details)
  • organising and storing paperwork, documents and computer-based information
  • Making recommendations for improving systems and processes for more efficient ways of working.

Operations

  • Assist with maintaining supply of marketing products to booked clients, Kit Bags, T-shirts and buffs, liaise with logistics staff about ordering additional supplies, distribute as required to clients and leaders.
  • Assist with maintaining medical supply cupboards, putting medical kits together ready to go out to leaders for delivery and collection as needed.
  • Supporting with collection of clients, leader and other photos and resizing images, uploading final details to folders or web.
  • Updating Website Information after training

CORE COMPETENCIES

  • Excellent administrative skills
  • Proven excellent customer service skills.
  • Capacity to communicate with a wide variety of people at all levels.
  • Ability to quickly learn systems.
  • Efficient use of Microsoft Office
  • Ability to multi-task with excellent attention to detail and accuracy
  • A positive and energetic person who is confident with speaking on the phone and via email communications in an inspirational and personalised way.
  • Ability to work independently and in a team.
  • Extremely well organised and ability to work efficiently and productively.
  • Initiative to develop and implement continuous improvement of processes and procedures.
  • Fluent in written and spoken English.

Not essential but would help:

    • Experience in the travel sector.
    • Experience participating in mountain walking.
    • Personal or professional travel experience in multiple destinations

OTHER SKILLS AND ATTRIBUTES

  • Positive attitude with a strong personal drive to achieve.
  • To undertake such other general administrative and professional duties consistent with the purposes of the post, as may be reasonably required.

At peak times holiday may be restricted. Whilst the above are a guide to the requirements of the role, it’s also crucial that everyone in the team has a flexible attitude to the tasks required of them and the wider team, and as such you may be required to complete other tasks as and when necessary. This isn’t restricted to a one-way process either, there may be projects you can get involved with or even initiate outside of your normal role.

WHAT YOU CAN EXPECT FROM US

We are a small business with a friendly office, full of people with passion for what they are doing. It is a lively and busy environment. We can promise that you will be challenged in your role!

  • Position: Permanent, full-time basis (part time or job share may be posssible)
  • Mon-Fri (9.00-5.30 – flexible or less hours may be possible)
  • If available, some weekend work could be possible in lieu of weekday working.
  • £25,000 - £27,500 p.a. base salary depending on experience
  • 28 days holiday per year (inclusive of bank holidays),
  • Company contributed stakeholder pension.
  • Free use of Climbing wall

INTERESTED - HOW TO APPLY?

  • To apply please send your CV & 1 page covering letter to [email protected], explaining what you have to offer, your current salary and why you think you are suitable for the job.
  • Applications close: Sunday 12th May 2024.
  • Start date: One months’ notice or earlier by agreement.

In any developing business it is important that employees can be flexible in their approach and willing to accept change. Work can be stressful at times. A final job description will be discussed at the interview based on the strengths of the successful candidate, so we are not looking for a person who can do everything. They must, however, be confident a good communicator and able to work under pressure.

We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.