Adventure Sales Consultant

at Secret Compass (view profile)
Location Bristol, United Kingdom
Date Posted 12th March 2020
Category In the office
Sales & Marketing
Job Type Full-time


Secret Compass is a Bristol-based expedition and adventure travel company. Our ambitious itineraries seek to achieve the extraordinary in the world’s wildest places and we have an engaged community of adventure-seekers joining our team expeditions. As a dynamic, growing company, Secret Compass are recruiting a passionate adventure-lover to guide our team members through all stages of their expedition experience.

Outline of role

This role is all about people.
The successful candidate will be at the forefront of Secret Compass’s interactions with our wider community, connecting with our customers to identify the right expedition team for them and managing their personal journey through the booking process and pre-departure questions, before continuing the conversation on their return. Our team members are avid travellers, active explorers and curious individuals so your role is to inspire them through the confident and competent delivery of our core messaging and a genuine passion for - and personal experience of - adventure travel.

Key areas of responsibility

  • Team member interaction. With the support of both the Communications and Operations teams, you will guide customers through the sales journey, developing and maintaining a personal relationship with them throughout and delivering consistently excellent standards of customer care.
  • Sales process. From initial enquiries, follow up phone calls, payment processing and booking administration, you will ensure the customer’s journey is smooth and professional with a personal touch, utilising our CRM system to ensure the process is completed accurately and efficiently. Throughout, you will answer customer questions, going one-step beyond to deliver exceptional service.
  • Retention. In conjunction with the Communications team, design and develop new initiatives to maintain the conversation with our wider community and keep people engaged with Secret Compass.
  • Opportunities. For experienced candidates to shape the role and the future of the company with input into Communications strategy, development of our Bespoke expeditions arm, management of events such as Audience with Adventure, and involvement with pitching of creative projects.

Life at SCHQ

We're a fun team at SCHQ, fuelled by tea and biscuits - and the occasional G&T! We’re busy, with sections of the company spanning the adventure travel, TV and film, risk management, creative production and magazine industries, there is no such thing as a ‘normal’ day.

The dog-friendly office is situated in South Bristol within walking distance of shops, town and a park with many of the team choosing to walk or cycle to work – not exactly a hardship in the South-West’s adventure capital and ‘Best Place to Live in the UK’!

Our informal office is populated by ‘outdoorsy-types’ with hobbies ranging from climbing to cycling, horse riding to hiking, and surfing to skiing - and our annual staff days out often reflect these interests with previous trips including coasteering, SUPing and a mountain-bike pub crawl. You can see more of our antics on our ‘behind the scenes’ social highlights.

 Key benefits include

  • Competitive salary dependent on experience
  • Comprehensive onboarding and training programme including CPD opportunities
  • Annual leave of 20 days plus bank holidays and Christmas close-down, increasing each year
  • Generous staff expedition policy and kit discounts
  • Flexitime or remote working options
  • Pension, cycle to work scheme and options to request specific benefits
  • Relaxed dress-code, dog-friendly office, in-house bar, unlimited tea, coffee and strange international concoctions

To apply

Please complete this form and attach an up-to-date CV in PDF format. Applications will close on the 9 April with interviews completed shortly after.

We are particularly keen to hear from members of the Explorers Connect community so please mention Explorers Connect in your application.